Hello,

I have been following the issues in this forum and they are great advice. I just bought a 2001 Hot Springs Grandee and it is wired correctly. The problem that I am presently encountering is the following:

The recirc pump is working and running with no problems.
The IQ2020 control board is staying on.
The Freshwater Ozone is working and providing the necessary ozone.

Now the problems:
The no-fault 6000 heater is not coming on at all.
The jet pumps are not coming on at all. I can hear the clicking of the pumps as needed and the red LED in the IQ2020 board goes on with no problem.

There is power to the heater and pump terminal on the IQ2020 board.

Where exactly is the so-called red button reset switch that the manual on page 52 is calling for to be pressed? I could not find this button anywhere on this heater.

Any ideas on what is going on here? I know that the problem might be minor, but I need to know, before I call for service from the hot springs dealer (which I want to avoid).

Thanks in advance.

I'd check for proper voltage, especially at the 50 breaker that supplies power to the spa sub-panel.

The button on the heater is nearly impossible to find, but has nothing to do with the jet pumps.

My first guess is that the main 50 amp breaker is defective, and only supplying one good hot line to the spa subpanel, while the other hot is dead. The control box circuitry still works off of 110, so if you only have one hot leg going you, it will act as though it's working properly, and the 110v components will work (circ pump and ozone), but the 220v components (jet pumps and heater) will not operate. The pump relays will still click.

Has it been recently re-wired/moved, etc?

I will check the main breaker (50 AMP) again. This is a brand new installation. I did not think about that. I will try in a little while and I will post my findings. I have also scheduled a visit with the Hot Spring vendor for next week. I will check this out right now and if this works, I will cancel that appointment.

Thanks again!!!

If you can, post a pic's of the sub-panel wiring, as well as the main terminal block on the spa

Ok, here is what I just found out (I will be posting the images that have been requested later on tonight).

Once I press the JET1 button, the nuetral terminal for pump1 in the IQ2020 board starts feeding 120 volts, which it should be fed in the hot terminal, so what is going here? Why is the IQ2020 board feeding 120 volts in the nuetral line instead of the hot line?

Any ideas?

Thanks

There is no neutral on the jet pump. Both the white and black wires should be hot. Each should read ~120v to ground, AND ~240volts across when the pump is energized.


I look forward to the pic's.

Ok, Here are the pictures that you have requested; by the way the heater is working fine. It brought the temperature of the water to 103 F and it looked very tempting

Anyways, here is the first photo

In the second photograph, I am showing the connections to the jet pumps and now I understand what you are telling me here. My question is why the clicking from the relays and the red LED that comes up, but no action from the jet pumps.

I am looking forward to your answer, please let me know. I really want to start using this puppy.

Thanks in advance.

I forgot to mentioned that I checked the main breaker and re-seated the wires in the 50 AMP breaker and checked the power flowing from the breaker and it was 240 volts.

Is there a seperate switch on the jet pumps that was turned off for transportation? I saw a little knob and I don't know if I need to turn this on, any ideas?

Thanks for the pic's

What voltage do you get between terminals 2 and 4 on the main terminal block? Place the meter leads where you put the screwdriver to pry open the wire stops- if the wires aren't secure, it will lead us in the wrong direction. Are the wires tight and secure?

Sorry if some of these questions may sound dumb, but it's the quickest way to fix this issue.

Could you also take a pic of the sub-panel wiring?

What could cause clicking relays, but no jet action? Either both jet pumps failed at the same time (not likely), both jet pump circuitry on the main PCB failed (not likely), or the pumps aren't getting the correct voltage (most likely).

We'll know soon enough

Did you have a chance to measure voltage between the white and black wires of the jet pump?

And no, there is no switch on the jet pumps.