To Jeffmocha and jscott

One of the reasons why I am on the forums is because it gives us another chance to help our customers who report problems.

Please email me directly (info@goarctic.com) and I will see what I can do to assist you. In your email, please give me the serial number of your spa (you will find it on your sales invoice and also on the ETL plate at the bottom of the front side).

Thanks in advance.

Tom G

Yes, we do expect our dealers to wet test every unit before it goes out to the customer. It's called a pre-delivery inspection, or PDI, and it protects the consumer.

Cars, RVs, new houses, yachts, hot tubs -- all get a PDI before being turned over to the customer. Anything that has worked loose is tightened; anything missing is replaced. Everything that should be working is checked. In the case of a boat or RV, all systems are tested for leaks -- propane, fresh water, grey water, waste water. All fittings are checked, all functions are tested, any deficit is corrected.

Deucehero, disgruntled ex-employee, seems to want you to think that doing a PDI is a bad thing, that doing a PDI means that our product (and your car, your RV, your new house, your boat) is junk.

Do you believe that?

Tom

I've heard from jscott and it appears that he and the dealer have worked things out. Despite the issues, he wrote, "We love the tub."

Interesting opening to a list of complaints. I have not heard from this individual and I suggest that this was a spurious post from a competing dealer or salesperson.

Dude, the HEATER heats the water...got it?!

The residual heat from the pump only adds to the thermostatic efficiency of the tub. It's a feature. Are you lying or just ignorant?!

Neither. Are you always this discourteous?



Indeed, I don't disagree with you. The Alberta Research Council's Thermal Performance Test of Spas (http://www.arcticspas.com/downloads/performance/Thermal%20Performance%20Test%20of%20Spas.pdf ) concluded that "It is beneficial to the overall thermal efficiency of the system if some of the heat generated by the pump/motor can be retained in the system. In this case the heat will not be wasted energy but will contribute to the heating efficiency." (p. 6). You might as well be quoting from the study!

We claim that in consequence of the efficiency of the product, an Arctic Spa will maintain its temperature (indoors at 20 C) indefinitely with the heater disconnected and the pumps running. That is easy to demonstrate. Your belief or disbelief will have no effect on the facts.


PS In another post, formulaben is looking for parts for an Arctic Spa. Curious. http://spaforums.com/viewtopic.php?p=11294&highlight=#11294

grayed, you need to go back and look at who I am referring my quote to. My comments were to duecehero, not you. The guy is saying that Arctic Spas are responsible for houses burning down...and yet you jump on me? I think Acrtic could do with a better communications officer...yikes.

Yes, I see that now--and should have seen it then. You're right, and I apologize.
Tom

I bought an Arctic Spa in September 2002. Kodiak Signature Series, 33 jets, 2 pump, Northern Lights package and forever floor. Did lots of comparison shopping and was very pleased with this purchase. In 2004 the 6" Northern Light lense cracked and it began to leak. Dealer replaced lense under warranty and tub seemed fine. Since then I've had the lense replaced 3 more times because of leaking and now it is leaking again. As far as I can tell this large light fixture is no longer available and I'm wondering if this is a chronic problem. My warranty claim has been rejected because it's been more than 5 years. As far as I'm concerned this is still the original problem. Has anyone else had any problems with this large light fixture and a leaky tub?

Problems with the large light lens have been traced largely to the use of biguanide/hydrogen peroxide sanitizers, which are known to be unkind to the polycarbonate lenses. An alternative lens made of xylene has proven to be more compatible, and this is readily available through your dealer. The older polycarbonate lens and a coated lens are also available. Ask your dealer to check with his customer service rep at the factory to determine which of these will work best for you.